Let's uninstall any versions of Office you aren't using before we continue to troubleshoot. Step 2: Check for multiple copies of OfficeĪctivation can fail if you have multiple copies of Office installed. If it's not, your email address won't work for signing in to Office.

Your Office product or Microsoft 365 subscription should be listed there. To check if your Microsoft account is associated with Office, sign in to Services & subscriptions. If you're at work or school, you may need to log in using your work or school account instead of your personal email account. Please try signing in using all your personal email addresses in case you bought Office using a different email address. See Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows. Note: If you're running Office on Windows 7 (which is no longer supported, see Windows 7 end of support and Office), you need to make sure that TLS 1.2 is enabled by default. To restore all features of Office, you'll need to fix the problem that's causing activation to fail. If Office activation fails, you'll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled.

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